Gold Package

Ideal for people who want total, round the clock IT Support.



TechieFix Service Desk goes beyond the traditional Help desk – it is a fully managed Service Desk offering proactive support. Our team of dedicated engineers provide a comprehensive Service Desk solution that goes beyond the technical, delivering real time and proactive monitoring, monthly reporting, guaranteed and regular housekeeping visits from our team of experienced engineers and ongoing help to configure your IT infrastructure as your business needs change and develop.



Contacting our Service Desk couldn't be easier – either call, email for a connection to an engineer – day or night. Site visits are included where faults cannot be resolved remotely.

Product Overview

TechieFix Gold Package features at a glance:

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• Unlimited remote support, 24/7
• Access to a team of highly skilled and qualified technical engineers
• Site visits available where faults cannot be resolved remotely
• Proactive network management
• Inclusive scheduled housekeeping site visits
• System Monitoring
• Software Support
• Pre-Existing Issues covered
• Monthly Reporting

TechieFix Silver Package features in full:

Remote Support:



Unlimited remote support during office hours.



Users can contact us via email or telephone.



Remote access allows our engineers to connect to the problematic desktop or server, and fix it without having to visit your office.

Site Visits:



Site visits included where faults cannot be resolved remotely.

Proactive Management:



Printers
Login Scripts
Users
Groups
Distribution Lists
Security Groups
Internet Security
Anti Virus
All standard Windows Domain Features

Housekeeping Visits:



An engineer onsite at your office for half a day every 3 weeks. This can be used to clear up any minor issues or changes that you require. If you have no current issues the engineer will follow a schedule of general system maintenance including the following:

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• System defragmentation
• Disk clean up
• Defragmentation
• System Patches
• Required Updates

System Monitoring:



Proactive monitoring of the hardware and operating system allowing us to pre-empt and prevent problems, meaning greater uptime and increased productivity. Our monitoring software automatically generates support tickets to instantly log errors and place them in the ticketing queue.



Standardised monitoring of the following:

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• Event Log critical errors
• Anti-virus updates and services
• Backups
• Disk space
• CPU Usage
• Memory Usage
• Network usage
• Hardware Changes
• Licences
• Exchange monitoring