TechieFix
Quality, affordable computer support made easy. Call TechieFix and an experienced, friendly technician will be with you and resolving your problem before you know it.
We are highly qualified with years of experience supporting all manner of computer systems in homes and small businesses.
We can Help!
Call us now: 07933 629 600
Effortless Computing
We offer free Estimates. We have a NO FIX NO FEE policy. This means it costs you nothing if we are unable to repair your PC or Laptop.
Test-drive our IT support for FREE
Silver Package
Ideal for people who want fast and efficient break-fix support for themselves and their team from a qualified UK help desk.
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TechieFix Help Desk provides unlimited remote support. Contacting our Service Desk couldn’t be easier – either call or email as often as you need.

If we can’t fix it remotely or you need support out of hours that’s not a problem, as a contract customer you will be entitled to preferential onsite, out of hours, and project rates so we can always be there when you need us.
Product Overview
TechieFix Silver Package features at a glance:
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- Unlimited remote support
- Access to a team of highly skilled and qualified technical engineers
- Site visits charged at preferential hourly rate
- Software Support
- Pre-Existing Issues covered
TechieFix Silver Package features in full:
Remote Support:

Unlimited remote support during office hours.

Users can contact us via email or telephone.

Remote access allows our engineers to connect to the problematic desktop or server, and fix it without having to visit your office.
Site Visits:

Where faults cannot be resolved remotely site visits will be charged at preferential rates. This is £24.99 per hour in comparison to £34.99 for non-contract clients.
Software Support:

Software troubleshooting for standard Microsoft products. This includes availability and connectivity of the following:
Microsoft Server products
Microsoft Desktop Operating Systems
Microsoft Office Suite

Excludes user training and advanced configuration.
Third Party Applications:

Time saving third party software application support. Use this in conjunction with your external software support agreements to remove yourself as the middle man when issues arrive. Exclude the blame culture by having TechieFix liaise directly with your third party providers ensuring speedy troubleshooting and resolution of software issues.
Project Work - UK mainland only

As a contract client you will be entitled to preferential project work rates. Project work is scheduled remote or onsite work which is not a support issue. It involves the change, configuration or development of the network. The following items are classed as project work:
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- Group policy changes
- Installation and configuration of hardware or software
- Server replacement
- Office moves
- Configuration of software e.g. Sharepoint set up
- Architecture redesign (e.g. routing changes, domain changes, push-pull printing)
- Auditing/PCI Compliance/SOX
- Disaster Recovery planning
- Penetration testing
Peripheral Devices:

All standard network equipment covered for troubleshooting, configuration and availability including Printer, Fax, Scanner, Access Point, UPS, back up device. Separate cover is available for the following items:
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- VPN installation/Maintenance
- Layer 2 and layer 3 switches
- Back Up (remote or local management)
- Router
- Firewall
Excludes hardware parts.
Please conact TechieFix for a quote on the Silver package
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